Reference

Your Agreement With mpo187.com Starts Here

These Terms & Conditions set out the rules that govern your account on mpo187.

Account Eligibility RulesDANA, OVO, GoPay & QRIS Payment TermsWithdrawal & Verification PolicyProhibited Conduct ClausesGoverning Law & Jurisdiction
mpo187.com Your Agreement With mpo187.com Starts Here
TERMS CONTACT CHANNELS

Reach Us About Any Terms Question

If any clause in these Terms & Conditions is unclear or if you believe your account has been actioned incorrectly under our policy, our support team is available 24 hours a day, 7 days a week. You can reach us through live chat directly inside your account dashboard, by email at [email protected], or via our WhatsApp line — all three channels are staffed around the clock, including weekends. For account disputes specifically, we ask that you include your account ID and a description of the relevant clause in your first message so our compliance team can respond without needing a follow-up. Response time via live chat is usually under three minutes; email responses arrive within two hours.

Team online

Live Chat (24/7)

Access live chat directly from your account dashboard at any hour. Our agents address terms-related questions, account holds and policy disputes — typical response under three minutes for Indonesian accounts.

Email Support

Send your terms or compliance query to [email protected]. Include your account ID and the clause number you are questioning; our compliance team responds within two hours on all days.

WhatsApp Line

Our WhatsApp support channel handles terms inquiries in real time. Staffed 24/7, this channel is especially useful for quick policy clarifications before you complete a DANA or OVO transaction.

ACCOUNT SECURITY & POLICY

How We Protect Your Account Under These Terms

Our Terms & Conditions are designed to be enforceable and fair — we apply them consistently across all accounts, including those that fund via GoPay or QRIS.

Data Retention

We retain your account data for as long as your account remains active and for five years after closure, in line with applicable financial record-keeping obligations. You may request a copy of your data via email at any time.

Account Security

Your account is protected by password hashing and two-factor authentication. Under these terms, you are responsible for keeping your login credentials private; any activity under your credentials is attributed to your account.

Cookie Policy

We use session and analytics cookies to keep your account functional and to understand how our lobby is used. You can manage cookie preferences in your browser settings; disabling certain cookies may affect account functionality.

Payment Data Handling

DANA, OVO, GoPay and QRIS payment transactions are processed through encrypted payment gateways. We do not store full payment credentials on our servers; only a tokenised reference is held against your account record.

Change Requests

To update your registered email, phone number or withdrawal account details, you must submit a request via live chat or email with a copy of valid identification. Changes are processed within 48 hours by our verification team.

Dispute Resolution

Any dispute arising from these terms is first handled through our internal compliance team. If a resolution cannot be reached, the matter is subject to the governing law applicable to your region, as noted in clause 11 of these terms.

Common Questions About Our Terms & Conditions

These are the questions we receive most often about the Terms & Conditions on mpo187.com. Players in Bandung and across Indonesia reach out through live chat when a clause is unclear — we have answered the most frequent ones below so you have clear answers before you open your account or make a transaction.

Yes. Accepting these terms is a required step in the account registration flow on mpo187.com. Ticking the agreement checkbox confirms that you have read the full document and agree to be bound by all clauses, including those governing payments and account conduct.

We can update the terms at any time. When significant changes are made, we notify you via the email address on your account at least seven days before the update takes effect. Continuing to use your account after that date means you accept the revised version.

All payment methods available in our wallet — DANA, OVO, GoPay and QRIS — are covered under the payment clauses of these terms. Each provider may also impose its own transaction limits, which operate alongside our internal account funding rules.

A breach of these terms may result in temporary suspension or permanent closure of your account, depending on the severity of the violation. Any balance in your account at the time of closure will be reviewed by our compliance team before a decision on withdrawal eligibility is made.

Email [email protected] with the subject line 'Data Request' and your account ID. Our team will compile your data record and deliver it to your registered email address within 14 business days, in line with our data retention policy.

Access to certain lobby features and betting markets depends on local law. Where local law permits, you may use the full account feature set. Our system applies region-level checks automatically; if a feature is unavailable in your area, it will not appear in your account.

Contact our live chat or email support team and request account closure. Our team will confirm your identity, review any pending transactions, and process the closure within 48 hours. Any eligible balance will be returned to your DANA, OVO, GoPay or QRIS wallet on record.