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How mpo187.com protects your account and data

Your account security and payment information are at the centre of how we operate.

Account verification requiredEncrypted payment routesWithdrawal verification process
mpo187.com How mpo187.com protects your account and data
CONTACT & REQUESTS

How to reach our legal and compliance team

Our support channels handle account access requests, data corrections and legal inquiries with the same priority we give gameplay support. You can request changes to your account data or ask for clarification on our policies through the same support paths we use for withdrawal help and game questions. Response times are consistent across all channels: chat during lobby hours, email with a 24-hour reply window, and phone support during peak times.

Team online

Live chat

Available during lobby hours. Ask about account data, withdrawal verification steps, or data retention policy. Our agents can connect you with compliance staff if needed.

Email support

Send requests to update your account information, request data exports, or ask about policy specifics. We respond within 24 hours on working days.

Phone support

Call during peak hours (11:00 to 19:00 Indonesia time) for urgent account access or legal questions. Direct line connects you to support without lobby wait.

SECURITY & DATA HANDLING

How we secure your information and respect your rights

Data security starts at account creation. We encrypt all communications between your device and our servers, verify every withdrawal with the payment provider before it clears, and store account records with industry-standard…

Account encryption

Your login credentials, deposit history, and game activity are stored with encryption protocols. Password changes are immediate; old sessions are terminated automatically.

Payment verification

Every withdrawal is verified against your account balance and payment history before processing. DANA, OVO, GoPay and QRIS transfers go through certified gateways with two-step confirmation.

Data retention

Your account data is kept only as long as needed for operations and compliance. After account closure, data retention follows local law requirements. You can request deletion where permitted.

Access requests

Ask for a complete export of your account data — deposits, withdrawals, game history, and personal information — anytime. We deliver exports within 10 working days.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your settings. No third-party tracking cookies are set. You can clear cookies anytime; you will need to log in again.

Changes and disputes

If you find incorrect information in your account record, contact support with details. We correct records within 5 working days and provide written confirmation of the change.

Questions about your rights and our policies

Yes. Contact our support team via email or chat with your account email, and request a data export. We compile your account history — deposits, withdrawals, game activity, and personal information — into a file and deliver it within 10 working days at no cost.

After you close your account, we retain data only as required by local law and anti-fraud regulations. Typically, this is 3 to 5 years for transaction records. Personal information is deleted sooner where permitted. You can request details on retention timelines via support.

Contact our support team immediately with details of the error — wrong name, incorrect deposit amount, or payment history discrepancy. We investigate and correct the record within 5 working days. You receive written confirmation of changes and the reason for the error if we find one.

Yes. Every withdrawal is verified against your account balance, payment history, and the receiving account details before we send it to DANA, OVO, GoPay or QRIS. This takes 1 to 5 minutes. If verification fails, we notify you and hold the withdrawal.

You can request permanent account closure through support. We close your account immediately and delete personal data within 30 days where local law permits. Transaction records for compliance may be retained per regulatory requirements; we tell you the exact timeline.

Our compliance team handles policy and legal inquiries. Reach them via email support with your question, and we route it to the right department. Response time is 24 hours on working days. For urgent matters, call phone support during peak hours.

We use session cookies to keep you logged in and functional cookies to remember your game settings and language choice. These are necessary for gameplay. You can clear cookies anytime in your browser settings; you will need to log in again on your next visit.